Welcome to the Help Desk

Welcome to the Wedding Ideas Shop help page. 

Use the menu on the left to find answers to common questions including questions about delivery, returns, placing an order and our contact details. 

You can also view some common questions below. 

How much is delivery ?

We calculate the delivery charge based on the items that you order, your location and the speed that you require the delivery. A guide can be found on our delivery page in the help desk. Your final delivery charge will be calculated during the checkout. 

Can I return items if I no longer require them ?

Yes. You just need to notify us within 7 working days of receipt of goods using our online returns system. To access this login to your shop account, and follow the returns instructions from your order history page. Full instructions are available on the returns page of our help desk. 

Please do not return items without speaking to us first as we will need to advise the correct address for returning goods to, and also provide you with returns paperwork so that we can identify the parcels when they reach our warehouse. 

How do I track my order ?

Simply login to your account and visit the order history page. If tracking details are available they will be shown here.

Contact us